Non-existent customer service appears intentional
Similar to other reviewers, I'd also give Straightship zero stars if I could. For two days, I tried countless times requesting a correction to my delivery address via their web form that supposedly was specifically designed for this purpose, yet the form never worked. When it became clear that the form wasn't getting fix anytime soon, I sent my request instead by email to the email address posted on their website, which then promptly got returned as undeliverable. Looking at the tracking details on my sender's website, I finally found another email address for them that actually worked. So, I resent my request to that address instead...note this was still 9-10 days prior to the estimated delivery date. Straightship customer service responded the next day that they were pleased to inform me that the delivery address had been updated successfully. So, here I thought my luck had finally changed. Imagine my surprise when 5 days later I noticed via the tracking updates that the shipment apparently was still being routed to the wrong address. I followed up by email again and they responded 2 days later that they were looking into it and getting the error sorted. Two days after that, the tracking updates changed again to this time show that the package was now being returned to the merchant as undeliverable. Following up by email a third time, their response was now simply to restate the same as the tracking update, that the shipment was being returned as undeliverable. No explanation or mention about them at any point even making any attempt to fix the delivery address, nor any acknowledgement or apology whatsoever that this was all due to their own mistake. At first, I was just totally stunned, thinking of this just being a demonstration of complete incompetence. Looking at the full picture again though, I'm now convinced that it's actually by design that both the web form and the contact address on their website are out of service. They are just for show, to keep up appearances, when in actuality they have no intention of providing any customer service whatsoever because it's cheaper that way.