Very Bad Customer Support Staff
I have called the customer service hotline on 7/7/25 around 2:20pm to check on why i could not make payment for an upgraded maid insurance using both mobile and laptop. A customer service staff asked me many questions and check confirm that there is a problem to buy enhance plan from the renewal link. Instead of helping me to solve the issues to make purchase, she asked me to go through the hardship again and screen shot the problem to email to another dept. I was so angry and ask her to escalate and advise me next course of action and not making me go through the pain again to screen shot and email to another dept. Instead of explaining to me more, she started to keep quiet and let me in silence and do not want to talk to me !!!!! She keep me in silence for about 10min and force me to hang the phone to close this case. Is this the correct behavior to close my call?