I honestly wouldn’t recommend Speedaf…
I honestly wouldn’t recommend Speedaf to anyone, not even to my worst enemy. My recent experience with them was nothing short of frustrating, disappointing, and deeply unprofessional from start to finish. I placed an order with a vendor who uses Speedaf for deliveries. On two separate occasions—July 5th and July 8th—I received messages from Speedaf stating that my package would be delivered that day, only for nothing to happen. I waited in vain, no delivery, and no follow-up. I tried calling their line several times, but it was switched off. I reached out to my vendor to let her know that I hadn’t received my package. She confirmed it had already been sent out and proceeded to contact Speedaf on my behalf. Eventually, I got a call from one of their staff members, asking me to come to a specific location to collect the package myself. I was shocked. I paid for doorstep delivery—why would I have to go somewhere else to collect it? I told them clearly that I wouldn’t go there and reminded them that I paid for the item to be brought to my door. In response, the rider hung up on me. I was upset and confused, so I texted my vendor again to ask why I was suddenly being told to go and pick up my own delivery. She was surprised as well and called the rider to find out what was going on. The rider then called me back and, instead of apologizing, said to me in Yoruba: “Mo bayin sọrọ bí Omoluabi, ẹ wa lo pé ẹyàn kan, ṣé ò ma wa naa mí níbi tí mo wà?” (Translation: I spoke to you respectfully like a gentleman, and you went ahead to call someone – will the person come and beat me where I am?) I was stunned by his rude and confrontational tone. He then hung up on me again. I immediately relayed everything he said to my vendor, who apologized and promised I would get the package the next day. The next morning, I received a call from someone who claimed to be from Speedaf. Rather than address the poor service and rude behavior, he jumped straight into questioning my integrity. He said, “You reported that our staff said so and so, but I don’t know who is lying between you and the rider.” I was absolutely shocked. Imagine a company telling a paying customer that they don’t know who to believe—as if I would make up such an experience! The tone of the call made it clear that they were calling not to resolve anything, but to defend their staff and essentially accuse me of lying. This was not only unprofessional but incredibly disrespectful. At no point did anyone from Speedaf try to take responsibility, offer an apology, or even speak to me with basic courtesy. The entire team I dealt with—from the rider to the phone agent—was rude, dismissive, and clearly not trained in customer service. Speedaf failed to deliver on time, failed to communicate properly, disrespected me as a customer, and made me feel like I was at fault for expecting the service I paid for. This is not just poor logistics—it’s poor ethics, poor communication, and a complete failure in customer relationship management. To anyone considering using Speedaf: please think twice. If you value your time, your money, and your peace of mind, look elsewhere. A delivery company that talks down to its customers and refuses to take accountability does not deserve your trust or your business.