From the time they got a signed…
From the time they got a signed contract this company lied and misrepresented themselves. I would never use this broker! After they got my money and called for a follow up to review my list, they said that there were no boxes on the list so they charged me an extra $474.00. We absolutely discussed boxes on the first call and (who doesn't have boxes when they move???). They also failed to mention that my furniture would be put on a truck in Indianapolis and then driven back to Chicago only to be unloaded and put on a bigger truck, then it would sit for 2 weeks and be driven to Florida only to be put on another truck and then show up in a small U-Haul. With all these moves, my 4 Italian leather chairs were pierced due to not being wrapped properly and then boxes on top of each other and being improperly moved from truck to truck. My brass table was crushed and all my lampshades were destroyed. I also was lied to about a date of pickup. After I was packed and ready to walk out the door on my pickup date, and a confirmation call was made, they changed the date and told me they had no truck available. This really put my travel plans to the test. Amerisafe offered no compensation and it wasn't until a couple days prior that I actually found out the actual moving company was Illinois Movers which proved to do a poor job due to all the damage of my property and who charged me an additional $500.00 for a "shuttle" fee which was never discussed on the initial sales call. Amerisafe is a horrible excuse for their slogan "let us take all the stress out of your move"! What B.S.!!! After trying to follow up and no success there was never any compensation and I have never experienced such ineptness in a national company.