Best gym, Worst customer service
The gym itself is fantastic — everything is brand new, super clean, and the extra features they offer are really impressive. It's a great space to work out and enjoy your time there. However, the communication and customer service are seriously lacking. It’s extremely difficult to reach anyone when you have an issue, and the whole process feels unnecessarily bureaucratic. In my case, I submitted a cancellation request, returned my tag, and did everything by the book. But due to a small issue with email follow-up — which was out of my control — I ended up being charged two extra months. No one responded in time, and I was left with no choice but to pay to avoid penalties. So while I truly loved using the gym, the organizational and administrative side is the worst I've ever experienced. It’s frustrating enough to completely ruin what would otherwise be a five-star experience.