My experience with Blue Apron was a joke
My experience with Blue Apron was a joke. I had a question while making my first order and requested assistance through their text message service. I was transferred to someone to give me immediate help and was left with an unresponsive system for the next five hours before somebody finally came on and said joyfully that he was here to help me today. Unbelievable. I was stupid enough to go ahead and place an order. and ignore the red flag, but it was a mistake. I was supposed to get my order yesterday, Monday, August 10, and after waiting most of the day received a message from FedEx and from Blue Apron, that my box had been delayed and would not arrive for another two days. I will be making sure that I get a refund for this order and I have moved on and placed an order with Home Chef. When I sent a message to their customer service about my experience, of course it seemed appropriate when I received a message back immediately, which stated that it may be a few days before they will have time to get back to me. I would never order again from such a disorganized company. They seem to be excellent at filling my inbox and my Internet experience with their nonstop ads but but more than lacking as a company I want to do business with in the future. Just a follow up to the above situation. It is Wednesday and I have still not received my order that was supposed to arrive on Monday, but I did start to receive unbelievable texts from Blue Apron. Although the food is going to arrive late, they’re still sending text telling me I’m getting credit for partial absences from my meals. For instance, we ordered a prosciutto focaccia sandwich and we first received an email that they were out of the mozzarella cheese so they would give me a 7 dollar credit for that. The next email a few seconds later said that they were also out of the focaccia rolls, but not to worry, they would be giving me another 9 dollars off for that. So now I still have the sandwich coming, but without the cheese and without the bread. I kid you not, they are trying to charge for the rest of the meal, even though they had no bread and no cheese. I will be pursuing a full refund and I will certainly never ever order from Blue Apron again. All I received, for my efforts was a bucket full of frustration and a box full of spoiled food that I will have to throw away along with an accounting problem with the company that will probably take some effort to resolve. Move on and do not purchase from Blue Apron unless you enjoy complete and utter chaos.