Absolutely unacceptable service
Absolutely unacceptable service. Never again! We booked two train journeys through Trip.com, and on BOTH occasions, they managed to get my husband’s passport information wrong. TWICE. The exact same problem. This is not a minor inconvenience. In China, train tickets are directly linked to passport information, and any discrepancy can prevent passengers from boarding. Because of Trip.com’s incompetence, we almost missed our train, despite having paid for everything in advance and arriving at the station on time. Imagine being in a foreign country, dealing with a language barrier, and discovering at the boarding gate that your travel agency has provided incorrect passport information. The stress and frustration were completely unnecessary. What makes this even more outrageous is that it happened on BOTH bookings. How can a company handling international travel fail at something as basic and essential as entering passport details correctly? This is an appalling level of service and a complete failure of quality control. Trip.com needs to take responsibility for these mistakes. Customers should not have to deal with the consequences of the company’s negligence, especially when it puts their travel plans at risk. Extremely disappointing. I would strongly advise other international travelers to double-check every single detail of their reservations before trusting Trip.com.