Very unsatisfied/unhappy customer
Placed an order that took forever to arrive. When recieved my order I was very unsatisfied, not what i purchased, Nothing like in description. Tried reaching customer service but the only contact was an email they don’t respond too. Finally after a few attempts they finally responded, And offered to refund 20% of my order which would’ve been $17,and I could keep my order which I had no use for. I told them to please just refund me the money I spent and I would return the items because they were useless to me. So then after a few more attempts to get them to respond the tell me I would have to mail them to their distribution office in China and I would have to pay for the shipping. And I wouldn’t get a refund until they recieve the items and inspect them and my refund amount would depend on if the items passed inspection. It really added to my disappointment with this company. So I threatened to take it to the Better Business Bureau and file a complaint because they’re just trying to make it as difficult as possible for me to get my refund which really upsets me because they gladly take our money before giving us our products yet they can’t/don’t trust us enough to refund us our money before returning the items. I just want the money I spent as easily/simple as they recieved it and of course I was returning the items I have no use for but instead they’re making it almost impossible. And because of their lack of trust leaves me questioning rather I can trust them, makes me doubt they’d even refund me the full amount after they get the items back. Just not worth the hassle , I will never order from this company again. I do not recommend it to anyone including an enemy. I feel scammed because they failed to supply me with the products they described and they want to punish me for their mistake. Very horrible customer service. I would do business the right way and value satisfying their customers and hope they make it right.and refund me my money. And I would gladly change my review but until then, I’m very unsatisfied with how they do business.