Bait-and-switch offer, AWFUL website
The online store pulled a bait-and-switch, hounding me with emails offering rewards, and then when I sign on its a crap shoot what amount you're told you have in rewards, then you apply a rewards amount and approve the purchase only for the site to actually charge you in full as if rewards didnt exist. It did this to me twice. Also, the first order, I emailed to cancel and the rep gives me some explanation though no correction or anything different and instead of canceling asks me to confirm again to cancel. Then when I email back to confirm again to cancel, I'm told it's too late as the order shipped already, but I can just return. I receive the item and now I cant return it because the website says its still processing so it doesn't allow me the option. The second order confirmed at the full price so I immediately emailed to say cancel and dont ask me again to cancel. Im told it canceled but 3 days later and its still on my card and pending. Then I emailed to ask what's going on and they say inventory canceled because it was out of stock, not that I cancelled it, and it'll be credited eventually. This has been the WORST experiences with an online store I have ever experienced, and I do majority of my shopping online/in apps. I cant believe how chaotic and unprofessional this has been. Turned off to ever shop online or in store.