By far THE ONLY SICK, MOST UNRELIABLE & LUDICROUS PLATFORM AND SERVICE TO EVER EXIST. SHOULD BE FINED AND REMOVED OFF SERVICE TO BE BLACKLISTED.
By far THE ONLY AND MOST UNRELIABLE, UNPROFESSIONAL AND HORRIFIC experience anyone will experience. I have repeatedly had nothing but terrible experiences as there's NO customer service at all. The bus I booked (Billion Stars & LA Holidays) were late on different different occasions beyond a sane comprehension - causing a hold up in travels by hours on end (4 to 10 hours). Despite desperately contacting Busticketonline, Billion Stars & LA Holidays via the bus company contact points, the numbers listed are ENTIRELY useless and not in use. Don't even bother contacting them. NEVER ever buy from BUS ONLINE TICKET as a platform to purchase tickets in hope that you would get to your destination reliably via any of the Bus operators listed in it except for First Coach which you can purchase directly off their own website creating your account there separately. First coach is delivers as per their promise only from point to point; and not multiple points with no proper communication, transparency or proper updates. First coach is very decent and reliable 💯 - infact First Coach should think of increasing their fleet size for more scheduled trips for all their separate routes to benefit more passengers/ customers. BUT Never depend on Busticketonkine. As for the other operators listed on Busticketonline, NEVER USE Billion Stars & LA Holidays for sure. The rest are probably the same as well with multiple stops and terrible delays including shifting of busses upon boarding with major confusions and unreliability. The bus I was on was an old junk, massively delayed, with baggage’s requiring to be stored high up in the baggage compartment (if you get a double deck), smells of cigarettes and the drivers are very rude, uneducated in behaviour, disrespectful and absolutely unhelpful to assist with baggage. They aren’t apologise for the delays and mishaps to engage the passengers properly - very thick skinned with poker face attitudes. On the delays when a reschedule and cancelation needs to be done, they don’t apologise for it and the system purposely closes to not enable a proper refund or rescheduling and only causes passenger to incur 3/4 losses on the cost of the whole ticket as per what I experienced! Absolute cheaters and Cut - throats as well. The government ought to revoke their license to operate and terminate their services to a complete BLACKLIST. This can cause Malaysia & Singapore a terrible reputation to be entertaining such services and operators to operate.