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Svetlana Shamina

爱沙尼亚

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DJI

Before you buy anything DJI - READ THE COMMENTS !!!

READ COMMENTS BEFORE YOU BUY ANYTHING FROM DJI !!! My husband spent (by now: wasted) way over € 10 000 (!) from our family budget on DJI "professional" camera + about € 2000 in May for the drone and different stuff, since he was offered a cool project to be arranged and he decided to go with DJI. Now it's October and I am shocked with what is happening: he is actually staying without the job he was offered for all this time since there are numerous problems with DJI. The biggest one (not to mention hundreds of other, described here by other Trust pilot users) is that the first battery didn't work...because it was old, manuf date was like a decade ago. After several days (!) of proving what was wrong, they sent another one... which went empty after half an hour of work - right as he was shooting the event. This happened last week. You know what? He is still "speaking" to those very polite bots at the customer service who offer him a € 70 voucher of discount and not even talking about sending the new battery or - the way I require - full return of the whole equipment and money refund. DJI, YOU LITERALLY BROKE MY FAMILY I am about to divorce, just because I can't understand by now, how the grown up man could make such a huge investment without previously reading all of these comments. Your cameras and drones are simply a pile of unnecessary plastic and metal. UPD 11.10.2025: my husband was still fighting with your "highest level support team" at this time, requesting full refund in order to return our money, give your equipment back and forget about DJI as a nightmare. His case is still (for more than two weeks) there, he is not given any refund, the third (!) battery is sent to him yesterday and a voucher of some funny amount of EUR 70 offered "for the next purchase". Apparently, your gorgeous support team supposed it is just enough. I am going to give you the purchase ref number, along with his "case number" only if it makes any better than your well -taught team who knows how to stretch time and postpone the responsibility on your side. I mean: if you gonna promise what we requested - full refund with return of the camera and additional stuff - I am to give you the number. And, please, stop pretending "you are really really sorry" etc and give 1/3 or even more of each letter to your excuses and sorry'es. It only provides a deeper contempt to you, both as a company, as well as a separate "team person" every next time I see your answers.

2025-10-07