Awful Customer Service
Don't get me wrong, great products (had a couple in the past) however absolutely abhorrent customer service. Asked what product would be best for my use case (gave my use case) and they proceeded to say "can't help as each product is different." They're literally all hand warmers with no spec sheets on the actual page. This is pathetic help and after a lot of dreadful back and forth; I decided on a pair with no help. Only to find out they don't deliver to Australia. Upon reporting this, they apologised but offered no support stating "we can't offer free shipping in Australia" and when I clarified that they won't support me because I'm from Australia, they stopped responding. Utterly trash customer service. Wish they had contenders in the field so I could purchase their products.