HORRIFIC EXPERIENCE WITH BILLION STARS EXPRESS
Saturday 12th July 2025, I had an 8am booking with Billion Stars Express. The pick-up point was Lavender MRT (outside MacDonalds). An unnamed bus arrives at 8.15am and drives around town for about 30mins, picking people from 3 more locations. Takes us to Gantral Mall about 8.45am and we had to transfer to a Billion Stars coach. This coach leaves Gantral Mall at 9.15am. As we cleared the Malaysian immigration, we had to transfer to another Billion Stars coach. It was already about 11am. This coach then leaves around 11.45am. By this time, 3 hours 45mins had already gone by (yes, I agree we lost about 1 hour at the Tuas SG n MY jams, but 3.75 hours of lost time is on BS (you could say billion stars or bulls#@&). I reached my destination Berjaya Times Square at 5pm.......8am coach n I reach KL after 9 hours (yes, there were some jams on the way, which stole about 1 hour), but BS still accounts for 2 – 2.5 hours of wasted time and that’s a lot of time. Then the return trip on Sunday 6.30pm from Berjaya Times Square to Woodlands. The bus left after about an hour. As ladies, even a mother with a 9months old child was trying to store her luggage and the baby's stroller (while carrying her baby), the driver just stood and watched - never offered help.....AHHH COME ON LA. Stopped at Larkin and waited there for approximately 2 hours till the bus was filled with more people........OH MY GOD............We reached Woodlands at 3.45am. Folks please never ever book Billion Stars Express..............Eltabina, First Coach, Aero Line are some of the best and reliable. HAPPY & SAFE TRAVELLING FOLKS.