This company is an absolute SCAM
This company is an absolute SCAM. Let me tell you what happened. I placed an order for a 20-inch kinky curly wig, which was clearly advertised as including free shipping, this was stated not only on their website but also in their emails. However, a day later, I received an email informing me that the shipper was requesting an additional $32 to proceed with delivery. This charge came out of nowhere, and I firmly refused to pay it because nowhere during checkout was it mentioned that I would have to pay extra shipping fees. After I raised my concerns, I was left without any reply for over two days—no update, no clarification about my order status. When they finally responded, I reluctantly agreed to pay the unexpected shipping charges on the condition that I would receive my order within nine days maximum. They could not even confirm this, as they had already wasted too much time processing my order. Still, I compromised again and agreed to a later delivery. Then, more than 24 hours after I paid, I was told the wig I ordered was now out of stock—almost a week after I had placed and paid for the order in full, including the shipping fees. So now they want to replace it with an 18-inch wig instead of the 20-inch I paid for. Shorter. Cheaper. Not what I ordered. This is completely unacceptable. I requested either a 22-inch wig as compensation for their poor handling or a full refund. To this day, they have not made any decision and continue to go back and forth via email, wasting more of my time. This is not just bad service—it’s shady, misleading, and dishonest. Oh My Pretty Wig is a SCAM. Stay far away.