100% SATISFACTION GUARANTEE NOT TRUE
I purchased the Grass Trimmer June 5 after seeing the ads and read some reviews which at the time were mostly positive. After receiving the item, I immediately assembled it according to instructions and noticed right away the parts are mostly plastic and flimsy design. I tested it in a small area of the lawn, not thick and thought it shouldn't be a problem to trim. I was so disappointed that aside from the wheels being wobbly, its not cutting properly at all. The test lasted for 10 minutes and decided that this unit is poorly designed using shabby materials. I contacted Custoner Support June 5 on the same day I got the unit. It took them June 15 to respond apologizing and OFFERED a 20% REFUND AND I CAN KEEP THE UNIT. I replied explaining that I don't want the poorly designed and defective unit and want a FULL REFUND according to the Terms and Conditions stipulated in their website regarding 100% Satisfaction Guarantee. They replied June 25 apologizing again but this time offering a 30%REFUND and stating that this is the best they can offer. I replied with a Demand Letter to give my REFUND. They replied July 5 apologizing AGAIN but this time OFEERING TO SEND A REPLACEMENT PART ONLY for the Metal Guard??? And asked me to take a picture of the damaged unit explaining what the damages were and what I was doing, etc. THEY REFUSE TO GIVE ME MY REFUND ACCORDING TO THE TERMS AND CONDITIONS. THIS COMPANY IS A FRAUD AND SCAM.STAY AWAY. I'm angry and lost $170 and stuck with a unit that DOES NOTHING!