From worse to WORST!
I understand things will crash or fail but if cannot learn from it that will be long run issue to all subscribers. In June alone it failed multiple times due various reasons (according to the CS). But from technical standpoints it comes down to 2 things - DHCP and DNS. Where the redundancy? CS will always try to go around the issue to buy time with various reasons. I end up have to roll up my sleeve to do network troubleshooting and provide the logs to proof the DNS is not working! To make thing first class, promised will call back but never happens at all. For remote worker, internet connectivity is important. We can fall back to tethering from mobile but not all the time. Likely you will get high blood pressure after you sign up with VQ. Used to be top-notch, I think it just go into drain. I wish I can break my current contract (without penalty) and go for other ISP.