Do not purchase from this company
Delayed Order, Misrepresented Shipping Status, and Refund Issues: I ordered a 30W fiber laser on June 8, 2026. I am keeping this review timeline-based because the dates are important to my experience. June 10: After receiving no meaningful proactive update, I contacted the company and was told the item would ship from China rather than from a U.S. warehouse as I had expected. The company did not clearly offer cancellation and instead told me to be patient and it would ship soon. June 10–14: During this period, I was told three different times that my order had shipped. On June 11, I was also told the company was trying to get the carrier to update the status, even though no meaningful tracking activity had occurred. June 12–14: With no activity, I canceled the order and told the company I would be contacting my bank and filing a dispute. On June 14, I was told we would discuss it on Monday once they were back in the office. Later that same day I was told that the order had already shipped and was offered $200, then $300, to continue with the purchase. I rejected those offers because I had already requested/demanded a canceled and wanted a refund. June 16–18: The company issued a refund on June 16, and that they were putting in an interception request with ups. it posted to my account on June 18. The refund came only after I reminded them that I had filed a dispute with my bank. At that point, the purchase contract had been terminated. June 17: Tracking showed the package did not actually ship until June 17, even though I had been told on June 11,12,14 and 15 that it had already shipped. This was a material misrepresentation of shipment status and made the refund process more difficult than it should have been. June 22: Despite the refund and the company’s statement that the package had been intercepted, it was delivered anyway while I was away from home. UPS left it at my front door without requiring a signature, despite the $1,499.00 value of the shipment, and UPS would not take it back as a refused package, as their records indicated there had not been an intercept request made. June 26: I was sent an email, stating I had signed for a package and that they were still willing do a 300 USD credit or pay to have it shipped back to them. After collecting information, seeking legal counsel and reporting this to the FTC. I learned I had no obligation to return the laser under 15 U.S.C. § 45; 39 U.S.C. § 3009. So I donated it to a local maker space connected to a school district. July 30: I received an email requesting a product review for Trustpilot.com. in which they offered me an extra 6 month warranty for a positive review. Hi Ben, We hope you’re enjoying your new ComMarker fiber laser machine! We’d love to hear about your experience. If you have a moment, please share your honest feedback on Trustpilot — your review helps more makers and businesses discover ComMarker. (link removed) As a thank-you for sharing your positive feedback, please send us a screenshot of your review, and we’ll add an extra 6-month extended warranty to your machine. If you have any questions or need any support during use, please feel free to contact our Support Team anytime. We’re always happy to help. Thank you for choosing ComMarker! Best regards, The ComMarker Team” This kind of incentivizing of a review goes against this websites terms of service and company compliance policies. So more dishonest and deceptive practices. Based on this timeline, I believe the situation raises serious consumer-protection concerns, including under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435; Section 5 of the Federal Trade Commission Act, 15 U.S.C. § 45; 39 U.S.C. § 3009 regarding unordered merchandise; and the Colorado Consumer Protection Act, C.R.S. § 6-1-105. My concerns include the mismatch between the stated and actual shipment status, refusal to honoring a timely cancellation, unclear fulfillment practices, delivery after the refund had already been issued, false claims that an intercept request had been made, and misrepresentation of whether the shipment required a signature. Final Review I would caution U.S. buyers to document everything, save emails, check tracking carefully, and remember that company return policies do not override applicable consumer-protection laws. Based on my experience, I would not recommend purchasing from this company unless you are prepared for delays, unclear shipping practices, resistance to cancellation, and potential refund issues.