Their support doesn't respond to e-mails.
Their support doesn't respond to e-mails. I've purchased an "ACASIS 10Gbps Magnetic Docking Station & SSD Enclosure for iPhone 16 Series × 1" also called EC-1401. It's an external SSD enclosure for iPhones. The problem is that the magnet on the enclosure is so weak it cannot hold the enclosure on the phone. I tried to return it and get a refund but they don't respond to e-mails and also I tried to write to their Facebook Group but there was neither response. I've also bought the TB501 Pro which is working but the fans are randomly turning on and off after a short time (1-3 seconds). I assume something wrong with the design of these devices (both the TB501 Pro and definitely with EC-1401). Unfortunately there are a lot of Youtube videos where they recommend Acasis products and Acasis have their own Youtube channel where they promote their products. It seems that nobody talks about the problems with Acasis products and how they handling these problems. So as far as my experience all the Acasis products that I tried has faulty design and no customer support. They should be reported to the authorities because of this fraudulent activity.