Worst Experience Ever – Unreliable and Uncaring Customer Support
I booked my ticket with TripBeam.com on 7th July 2025 for a flight scheduled on 11th August 2025, from Delhi to Toronto via Paris. Being a first-time user, I trusted them based on all the glowing reviews online. But now I seriously doubt the authenticity of those reviews, because my experience has been nothing short of a nightmare. After booking, I received a sudden cancellation notice directly from the airline—with no explanation or follow-up from TripBeam. As a customer, I expected them to proactively reach out and help arrange a suitable alternative. Instead, I heard absolutely nothing. No calls, no emails, no concern. I had to take the initiative myself, contacting their live chat. I connected with an agent named Rohan, who told me to wait 2 hours for an update. I waited 6 hours, only to be offered a ridiculously long and inconvenient alternative flight. I rejected it and asked for something reasonable. Since then, it’s been a constant loop of delays, deflection, and silence. For the past three days, I’ve been chasing them, getting passed from one agent to another. Each time, I was told to “wait 24 hours for an update.” Then another agent, Shalu, had the audacity to ask me for extra payment to rebook the flight—even though the cancellation was entirely out of my control. This is completely unethical and unacceptable. I already paid a full amount in good faith. I didn’t request any upgrades or changes. If the airline cancels the flight, then TripBeam or the airline should take responsibility—not punish the customer with additional charges. Their so-called “support” team is unresponsive, disorganized, and clearly not trained to handle real problems. I’ve wasted days in uncertainty, stress, and helplessness—all because I made the mistake of trusting TripBeam. I am still doubtful whether they will be able to provide me with another option for my cancelled flight on 11th August 2025, or if I’ll be forced to turn to another agency that actually offers responsible service. Never again. I strongly warn others—think twice before using TripBeam.com. If something goes wrong, you’re on your own.