Diffilculties
It was fairly easy to make our original bookings. Needed to change a date on one of the legs and it was extremely difficult to do this via the app. I went to the "chat" location, which turned out to be an AI-based system. After about 10 exchanges, I received a reply asking if I wanted to get a human to continue, which I requested. A few minutes later, a note comes on saying someone would contact me in 2 hours. This is not a 24/7 service. I finally gave up and made the change, but had to pay for a fair difference. I originally paid for a business class seat and a "Flexible fare".