Disappointing automatic renewal and refund experience
My Fotor Pro+ subscription automatically renewed for $69.99 on September 28, 2026. I tried the service out to create headshots for my new business, and I was not at all happy with the results. I did not use any of the headshots they produced. I did not intend to upgrade my subscription at all, much less renew it, and I still had unused credits when it renewed. I contacted support to request a refund and explained the lack of use, which they acknowledged. They declined my request, citing their automatic-renewal terms and activation of another year of membership. I understand that subscriptions can renew automatically, but I’m disappointed that Fotor would not make an exception in these circumstances. This experience has left me unwilling to subscribe again and unwilling to recommend their service to anyone. I do not recommend subscribing, but if you do, check your renewal settings carefully. Not using the service or having unused credits does not prevent another annual charge.