Misleading Promo and Unhelpful AI Bot Responses
I ordered from Flowerknows during their Summer Sales promotion just to get the Anniversary Gift Box. My cart met the spend requirement before discounts, and the gift was shown at checkout — but it was silently removed from my final order and they proceeded with shipping my order. There was no clear rule about the threshold being after discounts, and I was never warned. When I contacted support, all I got were AI-generated responses that ignored my experience. I don't believe a real person ever replied. Eventually they offered a $20 gift card, which doesn’t cover shipping or come close to the value of what I lost — and they refused a refund. Flowerknows promotions are a scam and their customer service is basically a bot wall. Be careful, you can only have a problem within the first 24 hours of ordering which is insane ex. product issues once shipped are irrelevant to them EDIT: The company eventually agreed to ship the box after a lot of back and forth.