Health of fish not guaranteed, only live delivery
The Panda we choose as a birthday gift was supposed to be XL, it wasn't. When it arrived, it wasn't doing well in the bag, but it was alive. We had to keep him separate from the other fish in our aquarium, in hopes he'd do better...sadly he didn't and passed away 3 days later. We notified the store, he didn't look to be doing good when he arrived, and later when we notified the store he passed away, we were told to send an email. We were told, despite us contacting the via phone upon arrival and later when he passed, that health was not guaranteed. They only guarantee an alive arrival.