The customer service is terrible
The customer service is terrible. I got notified that I booked a pool and I did not book a pool. I was out of town. I come home to an email saying I had booked a pool. For $800. About a month prior I had inquired about a few different pools, but I never booked anything. Suddenly get an email that the pool was booked. And they charged my card $800. I messaged Swimply through the chat and the girl told me she would credit my card back and cancel the unauthorized reservation. Well, instead of crediting my card back she gave me a Swimply credit for $800! I Messaged back into customer service and they acted like that wasn’t an option. They told me I had chosen credit even though I wasn’t the one that canceled it. They said there was no record of conversation from the night before. Which floors me. I had to beg to get my money back and they acted like they were doing me a favor. this isn’t my first experience with bad customer service and Swimley.