Poor Service Provided.
i purchased a fold 4 in jan 2024, with 2 years replace plus prgramme. phone spoilt, screen no display, wifi bluetooth sim card cant be detected. asked for warranty claim 10/05/2025, but they said i dropped my phone before, so warranty void. fair enough... since i paid for the replace plus programme, i paid another $150 to use it 09/06/2025. they stated 10~13 days to complete replacement. but its been 43 days since i raised the issue. and nothing is done yet 22/07/2025. CAS19388 i will be submitting this to CASE Singapore if there is still no conclusion.