5 Star Customer Service
I ordered the Lush 4 in March 2025 to help boost my income with online entertaining. It made a huge difference! It's easy to charge, to clean, to hookup to Bluetooth, and to use. All of the different levels are fun and offer lots of options for the audience. Unfortunately mine stopped vibrating randomly and I immediately reached out to Lovense. It doesn't happen very often that the toys just stop working so they walked me through the warranty and replacement process. The forms were simple and the process was a breeze. I reached out on a Sunday and by Tuesday I received an email stating that they had a brand new Lush 4 headed my way! That's an incredible turnaround time and I couldn't be more pleased. Lovense products are worth the extra money because of product quality and the excellent customer service that is provided. I will continue to be a loyal Lovense customer.