Customer Support that did not give up
Bought Luminar AI years ago. Hardly used it. Recently decided to start using it seriously and could not access my account as I could not find my password. Was not able to reset the password as I also was no longer allowed to use my email (long story). Anyway, Olha from the Support Team helped me throughout, including changing my email address in the account section. In the end, got access and decided to be even more serious withe software, so I updated to the Max version. Excellent support. Lot's of patience. Cannot recommend enough.