DONT BUY - as a longtime customer I can assure you the Product quality has went down and the customer service is 0
I would like to mention that I've been ordering from this site for one year. Every month. I buy a wig. I except April may and June (I was trying to be natural)I've never had a problem with them, but I have realized that all the new negative Reviews are Coming From the past four months. Even on the better business bureau. They are complaints begin in April. The Quality they used to have before. It's no longer there. I Ordered two wigs. One of them arrived, and I ordered 300 density. I always get 250 and it. It's a lot of volume, and this wig was 150 density (I ordered 300). I emailed them asking them to either send me the hair bundles it's missing or I could send back the wig and they could add the extensions that it's missing. I didn't want a refund. I just wanted the wig like what I paid for because the density is extra. They did not accept this request. They don't want to assistant anything, and even though I sent them pictures. They say that the wig was manufactured correctly that they certified that MIND YOU they don't have the wig in front of them to certify anything. So at this point I'm disappointed and scared because like I said, I bought two wigs. I asked them to cancel the second one and they said I need to pay a $15 manufacturing fee. I then read their terms and conditions and nowhere and their terms and conditions. Does itsay that I need to pay a $15 manufacturing fee for an order that has not been shipped. It was still processing. About 14 days later. They said that since the week is custom it required manufacturing. This is something that I was not aware of, and something that is nowhere on their terms or policies. Which, if it, I would've never taken the risk of ordering that wig. I then went back-and-forth with them all day about canceling the wig. I kept sending them screenshots of their policies and their ownterms of conditions, and how they are violating them by trying to charge me for a cancellation for a wig that hasn't even been shipped. I received the message now saying that the wig was finished processing, and that they Hope. I enjoy the wig and that I gave it a chance, but I've been telling them all day to cancel that order. So now I am out of $500 with one wig that I hate and another wig coming. That is most likely even worse.