Beware the initial Enthusiasm
Update: Adding one star to the previous 2-star review in light of what’s happened since the original Jul 23 review. I was contacted by the rep who apologized and offered to recruit more candidates. The owner also returned my deposit-part of the agreement. And refunded the 3 weeks of July worked by the EA, which was decent. Lesson learned: I will be doing my own vetting and hiring of remote team members in the foreseeable future. —————- Enthusiastic representatives who promise qualified candidates. Responsive during the honeymoon phase when they are winning your business. Took 2-3 weeks for there to be candidates. I selected someone from the first batch, signed the contract and paid the $ required within 60 min of notifying the rep of my selection 30 min after the interview. They processed my credit card immediately (very quick with this) and then came back 12 hours later to tell me someone else had hired her. I should have taken that as a sign. Nonetheless, I selected someone from the second batch and realized within the first 2 weeks that she did not have the skills or experience that I listed. I thought it was perhaps a difference in style. So I proceeded to coach her. But by week 4 it became apparent she had not worked in an executive assistant role nor had she had experience with meeting coordination or event planning. To be fair, she was moderately successful with one administrative task that I assigned her that took her the good part of 3 weeks. I decided that it was adding more work on my plate to train an inexperienced person after week 6. I contacted my client success manager who definitely took more than 1 business day to respond and spoke with her about a replacement July 11. I have yet to receive an email on the status of the recruitment or any contact. It is July 25. I have sent 3 emails: July 22, 24 and 25. Since senior leadership has a great track record of responding to negative reviews here. This appears to be the only reliable way to get a response from this company. If you’re still reading this. Beware.