Fast and professional refund process
I was initially quite frustrated after being automatically charged $139 for an annual subscription I didn't intend to keep. The transition from a trial to a paid plan happens very seamlessly, which can catch you off guard. I contacted customer support to request a full refund within their 7-day policy window. The agent, Maria, initially offered a 50% discount to stay. Once I declined and reiterated my request for a full refund, she processed the cancellation and the refund immediately without any further friction. While the subscription model itself could be more transparent, I highly rate the customer service. Maria was professional, fast, and resolved my issue on the same day. Thank you, Maria.