CICicinia★★★★★
Return policy not honored despite poor quality issue
I purchased dresses for use as bridemaid dresses and they were unwearable. The heavily molded, very large cups (much larger that than then listed measurements) are sewn into the waist band. I requested a return and refund, and was met by several emails denying that request. The company also repeatedly asked me to take a small percentage refund and resell the dresses locally - again, they are unwearable by someone with a human female anatomy. This company is borderline a scam, and certainly does not produce quality clothing or treat its customers well. Unfortunately, I have been left with little choice but to go through the credit card dispute process instead.
2025-08-12
CICicinia★★★★★
Unusable dresses, return policy not honored
We bought two bridesmaid dresses based on their measurements. The dresses we received were labelled as the ordered sizes but the measurements were much larger than those listed in the site's size chart. The quality was also quite poor and the chest was heavily padded and oddly mishapenned. I attempted to return through their customer service who refused the return, despite their own stated return policy. After explaining that it was indeed an issue of quality, the customer service agent offered me a 25% refund and told me to sell the dresses locally. I unfortunately ended up having to do a dispute with my credit card company. This company is at least scam-like - you will get a dress but the quality will be poor and the customer service will lie and bamboozle you even when faced with the quote from their own return policy.
Update 7/30. After the companies reply I reached out again and was once again refused the stated return policy. She asked me to accept a 45% refund and sell the dresses locally (which are so poorly made they are unwearable). The policy per the website states total refund in issues of quality and, even if the issue weren't with the dress, "For issues (e.g. fit issue, don't like the upper body effect, event canceled, etc.) that are not caused by us, the buyer should bear forth and return shipping cost. We offer a 90% refund for standard-size dresses. We will take a 10% restocking fee since all dresses are made-to-order." THEY WILL NOT HONOR THEIR OWN POLICY and at every contact have been cagey about the return and refused to offer me an appropriate refund.
2025-07-28
