No way to get to a person to get any resolution!
I can't understand how our original search produced such good reviews for this company. For background, we move often between cities and countries due to work. So, I have plenty of experience with movers. Hired bellhop weeks in advance, they knew it was a big house and and interstate move. Everything was confirmed and then, truck #1 shows up and 1 hour later 2 workers (for a 6,000 sq ft home!). It took 7 hours from bellhop to call us back after multiple attempts, just to hear that there was nothing they could do. Second truck shows up and had to wait hours to load, since with only 2 people were present. Needless to say, its been 8 hours and we are not close to being done! No resolution, only A.I. replies and finally a person who is in Philippines!! NO ONE to resolve the issue on a Monday, they just blame each other. Fortunately the 2 workers that showed up were committed to do the job and I am only hoping that they get paid accordingly, after all they are charging me as if all of the workers showed up! 2nd leg of the move is still to happen, this review may get worse or they may redeem themselves. Still waiting to see, but I am not hopeful Never again!! T