I purchased a 30GB Europe plan with 12…
I purchased a 30GB Europe plan with 12 months’ validity, only to discover that it had been deleted from my account. I was then told that their policy had changed and the validity was now only 3 months. The biggest issue is that I received no clear notification of this change. Their confirmation emails also contain very little detail about the plan purchased, which now makes it extremely difficult to prove the original validity period. Customer service asked me to provide screenshots as proof, yet the plan itself has already been removed from their app and they claim they are unable to retrieve or verify the details on their end. So the customer is expected to provide evidence of a purchase that the company itself apparently cannot retrieve from its own records. Extremely disappointing. Based on this experience, I would not trust them with another purchase and would strongly recommend others think twice before spending their money here.