BEWARE...Do not order from this shady company!
I placed an online order in late April 2025 with Bellelement. Starting at the end of May 2025 and thru multiple emails, I repeatedly stated that I had not received my online order. Kiera Floyd, a Bellelement representative responded multiple times, asking me to check my mailbox, check with neighbors, check with the post office, and provide my correct address which was already correct on my original order. Each of Ms. Floyd’s emails basically stated the same thing: “The logistics company has been notified. Please wait patiently.” In one email, Ms. Floyd sent me photos of where the package was actually delivered which was not to my home. The package was delivered on 5/15/2025 to a business to which I am not familiar and have no relationship. The label on the package had my correct address...go figure! As requested by Ms. Floyd, I reconfirmed my address and provided a photo of my home mailbox with the address clearly marked, but Bellelement has still done nothing to resolve this matter. After multiple emails back and forth between 5/31/2025 thru 7/11/2025, my frustration level continued to grow. All Bellelement has done was push delay tactics emails at me. Kiera Floyd simply continued to state the same thing, “The logistics company has been notified, please be patient.” My last email communication to Ms. Floyd, was on 7/10/2025 where I indicated I would be reporting her company. Her last email to me, 7/11/2025 stated, “Hello, we have reported to the local service provider to check and verify. We will notify you as soon as there is news.” As of the end of July 2025, Bellelement has not communicated with me nor has the company issued a refund. It is clear that Bellelement has no intention of refunding my money. Do business with this company at your own risk...In my opinion, they are unethical and are thieves. I am reporting them to every agency possible; they need to be put out of business!