Bad in taste, service, and execution
Let's start with the objectives. I had 3 deliveries total. 2 were late. All 3 had the wrong items. The first one they didn't send me a UPS tracking or any notification, so I was left wondering what's going to happen and I stayed home all day for it. Eventually it came near evening. They didn't get my order correct (for example I ordered 3 of meal #2 but instead of got 5 and then got less of meal #1), but at least it was the correct number of items and they were all the items I ordered. Second delivery it was late a day. They claimed the truck had an accident or something. On top of that about half of my order were items I didn't order. The rest was sort of what I ordered--the total number was incorrect, but the number of each item was incorrect again. The items were not frozen when they arrived but they were still edible. They gave me a credit at least. For my third order I received a box of food a day late. At first I thought it was my order and I immediately notified them that about half of the order was totally incorrect. Before I heard back, the next day I received another box which was my actual order. This box was in transit for 5 days (checked UPS), came two days late, and food came spoiled. Inedible. This is just more evidence of their poor logistics. So finally I just had enough and asked for a refund and to close my account. The customer service person on the phone said they would refund me. Then I don't see anything and followed up. I got a reply saying they would look into it and then the tickets get closed. So basically they are telling me to take a hike. Now let's talk about the subjective. The food is horrible. I'm not expecting gourmet but I'm at least expecting frozen TV dinner quality. I'm not talking about my preference for the seasoning here. There are two actually objective observations. 1. They must use citric acid or something as a preservative because EVERYTHING is sour. Meat. Vegetables. You name it. It has that sour taste you find when you buy something like jarred minced garlic. 2. Just about everything in their Keto menu had this strong garlic flavor. I like garlic but this is that old garlic flavor--the smell where you leave cut raw garlic out for a night and come back to it the next day. If anyone has ever left a cutting board out after cutting garlic and didn't wash it you know what I mean. I'm pretty sure they prep by mincing garlic and then it just sits there before being cooked to develop that smell.