I encountered a problem with Shenzhen…
I encountered a problem with Shenzhen Keshan Information Technology Co., Ltd. through Alibaba’s Transaction Guarantee. I submitted photos, videos, and descriptions showing the defect, but the seller did not respond adequately; instead, they refused to issue a refund, claiming “insufficient evidence.” Furthermore, they told me that an inspection would cost approximately $1,000, and the conditions for a refund kept changing—first to $100, then to $300. They even claimed that since they had tested and shipped the item, they were not responsible if it malfunctioned during transit. They also failed to respond to my requests for a functional verification, so I do not feel they have acted in good faith. Alibaba support is biased toward the seller and has not made a fair ruling. Everyone, when shopping on Alibaba, PayPal is the only option. Credit card information can be stolen. Bank transfers and Pay-Easy are dangerous because they offer no protection. Translated with DeepL.com (free version)