Sent to wrong address. Good service recovery by delivery guy.
During the pandemic, some booksellers I shopped from used ninjavan. None of the books ever arrived in good condition despite reasonable packaging (padded envelope). Today they sent my parcel to the wrong address and still left me a photo that was time and address stamped (with my address...). Hard to contact customer service - need to get an OTP through Facebook messenger regardless of the selected mode (telegram, Viber). Need to download another app to get customer service support. Live agent available 10-6, mon to sat. No other way of reaching them outside these hours to lodge a case. Extremely unfriendly contact modes for service recovery. Thus, I haven't been able to lodge the case yet. Urgh! Edit 2 Aug: Eventually downloaded Facebook messenger to contact ninja van in addition to checking again with taobao cs. Delivery guy contacted me a few hours later and was very apologetic, investigated parcel whereabouts and made immediate restitution for cost of lost parcel. Add one star back for the service recovery, but will unlikely shop taobao soon again if ninja van is the local delivery agent.