Healthcare without human interaction and support
I had a very disappointing experience with Berry Street Health. From the beginning, it was nearly impossible to reach a human being when technical issues arose, which left me unable to attend my initial consultation. To make matters worse, I was told I could not meet with the provider because of a rigid 15‑minute grace period. As a patient seeking care, I found this policy to be inflexible and unsupportive. On the positive side, they did ultimately agree not to charge me for the missed session and canceled all of my future appointments without penalty, which I appreciate. However, the lack of accessible customer support and the frustrating process leading up to this point make me hesitant to recommend their services. I hope Berry Street Health takes this feedback seriously and improves their communication and support systems, because patients deserve better access and understanding when dealing with healthcare providers