"Customer Service" is a joke
I've been getting meals from Blue Apron for just about a year and if this was a review just about the food quality, it would get 5 stars. Unfortunately, their CS is so awful that I cannot rate it above 1 star. Starting last month, I started getting emails about not being able to process my payment(s). Pretty weird, because I've been using the same card (Mastercard) since I signed up, and there are no credit issues with it. Nevertheless, I started using another (Mastercard) card, and that, too, was rejected. Here's the kicker. I don't get these "payment rejected" emails until 11:50pm at night on Monday nights--and the cutoff to make any changes--including payment changes--is 12midnight. (I didn't find that out until I started dissecting their website to find that information). So, what they were doing was sending me emails at 11:50pm at night and giving me 10 minutes to do something about it. It's safe to say that most people are sleeping at 11:50pm at night (including myself). But even after changing my card information, the payments were still getting rejected, and I was just getting no information from them at all. I finally wrote an email to their "customer service" email address, detailing all this information, expecting I would get at least an apology, an explanation, some assistance...NOPE! This was their reply, obviously it was an auto-reply: "We currently only accept Visa, MasterCard, American Express, Discover, Apple Pay" Uh...it WAS a MasterCard, had anybody given 2 seconds to look it up. I gave that information in my reply. Never heard back. I wrote on Blue Apron's Facebook page. It was not replied to. Then, they had the gall to send me a follow up email a week later about "How would you rate our customer service?" ARE YOU KIDDING ME? Are there any human beings on their end or it it 100% A.I.? Needless to say, I cancelled any future orders and will never use them again. I'll stick with Hello Fresh and Home Chef, both of whom actually....get this...reply to their customers in case there are any issues. I would say "get a clue, Blue Apron", but at this point I just hope they go bankrupt.