Customer service tried to get out of returning defective item
At first everything was great, responsive customer service team helped restock a product I missed. When I got the product however it looked nothing like what was pictured in that it was obviously defective. I took pictures and sent a detailed email to customer service and they wrote me off, made it obvious they hadn’t even read my whole email, and offered 10% back. I had to argue to return the item as they claimed it was limited edition and they wouldn’t be able to replace. And now, a couple days later, they have the product mysteriously restocked on their website despite claims that they would not be able to replace my defective item.