Stand by their product, but difficult to communicate with
One of the reasons I decided to purchase from iRocker was their customer service reviews. Unfortunately my box came damaged and it resulted in cleaner spilling all over the contents. Fortunately I was able to secure replacement of the ruined products after sharing pictures of the damage. My only complaint is there was no way for me to call customer service to report the damage, and needing to wait for email communications has really delayed the process of getting a replacement. I’m currently on day 5 of emails, waiting for confirmation that my replacement will be fulfilled and shipped.