Moonlight greatsword arrived broken after half a year wait and terrible communtication.
My partner ordered me the Darkmoon Greatsword from Panda studios from their website as a christmas gift. we were told its gonna be 2 months until it arrives. I received it half a year later on august and all they provided for tracking was a chinese website where the translate didnt work propperly so i'd have translations like ''ships have been launched into the seas'' if i even got any translation at all. All the operator did after i kept pressuring them was say ''dont worry too much we'll keep pushing'' after doing absolutely nothing. how do i know they did nothing? well after i figured out the number of the shipping company i gave them 1 call and suddenly my package was with ups within a week while they were unable to do shit for over 4 months. nontheless it arrived. and to my supprise BROKEN my product was cut clean in half and is undisplayable they offered me a replacement to which i said that is not an option cuz im not going through this again I told them to provide me with a way of fixing this and filed a claim to get 20% of my shipping back and i also filed to get money back for the actual product. overall my experience has been bad all operator kept doing was to say ''dont worry abt it'' and questions like ''where do i find my insurance number'' were blatenly ignored when i wanted to report my damages. im still waiting for my getback from their supposed ''manager'' but i am less than happy anyway goodbye hope this helps