Former customer of Bank of America, NBKC is 100x better than them!
I was a long time customer of Bank of America. When I started my business 11 years ago, I quickly learned how they are anti-small business. To solve simple problems would turn into long hold times, transfers to multiple departments and still no guarantee that anyone would help. I finally got sick of being treated like my business didn't matter and moved to NBKC 6 or 7 years ago and have never looked back! You can call and speak to a live person very easily. When you have a question or need help with someone, they make that VERY easy. Most of the time they can solve the problem with the people that take the calls, but when they can't, the person who gets the call takes ownership of it and you can count on them following through. They don't use AI bots to replace humans. They care about you as a customer and they understand small businesses. Their online portal is easy to use and navigate. The most recent update made to their online system wasn't the best, but it's workable. I just love working with the people there and try to make a point of making sure their excellent customer service is known anytime I get a chance. It's so rare to work with a business that understands the value of human interaction but also taking ownership of solving issues with the customer.