Horrible Experience – Stay Far Away from Bellhop!
I had one of the worst moving experiences ever with Bellhop. I hired them to move a one-bedroom apartment — just a queen bed, two dressers, and two nightstands. I was quoted $202/hour for two movers and a truck, with an estimated total of $606 for 3 hours. Sounds reasonable, right? Unfortunately, what I got was a complete disaster. The movers showed up with no urgency and worked incredibly slowly. One of them was constantly on his phone, and they even spent two hours just moving things around in my backyard. They clearly dragged out the time on purpose, and what should have taken 3 hours ended up taking 7 hours. Because all my belongings were already in their truck, I had no choice but to continue with the service — they left me with no option to stop. In the end, I was charged a total of $1,302 — more than double the original estimate — just for a small one-bedroom move. To make matters worse: I had already packed everything myself, and they only needed to move three boxes and a few furniture items. They dragged boxes, scratched my floors, and damaged furniture. One of the movers broke a bag of cement, which spilled on my cat tree. It was brought inside without being cleaned off, and sand scattered all over my house — upstairs, in the hallway, and in the bedroom. I had to spend hours cleaning up their mess. I reached out to Bellhop multiple times, but they offered no solution and continued to charge me more. This company is predatory, unprofessional, and dishonest. They clearly don’t care about their customers — only about squeezing every last dollar out of them. Do NOT use Bellhop. I would never recommend them to anyone. I am currently exploring legal action and disputing the charges. This company should not be in business.