My family couldn’t travel because of multiple unresolved issues. no solution from Traveloka
I booked flights through Traveloka on 30 July 2025 (Booking ID: 1272936707) for my parents, flying with Air India on 5 August 2025. 2 major issues made our trip impossible: I reported an incorrect email address on the same day of booking with the correct details so that tickets could be sent properly. Traveloka never made the update, and we never received the e-ticket. When we contacted Air India in the first days after booking, our names were not found in the airline system. Later, payment was only charged on 2 August, several days after booking. We contacted Traveloka multiple times, but responses were repetitive and avoided addressing the core issues. To this day, no refund or travel voucher has been offered. I am requesting Traveloka escalate this to management and provide fair compensation for the full fare paid.