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Angela

马来西亚

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Touchngo.com.my

Touch n Go isn't a good payment platform

Such a big company and yet the customer service sucks to the max! Never an immediate answer over the phohne, everything needs to pass around and refer to someone, everything is on hold and until one day both parties forget. The app isn't working properly too, for merdchant service is beyond words can explain. Statements request suddenly stop sending statements and calls made multiple times since a year ago and problems still not solved. Phone application is not working well too, no amendment can be made if you made mistakes on branch name. overall very disappointing experience with TNG. I hope there's a better application to replace Touch N Go one day!

2025-08-07