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I am a user who entered the site and…

I am a user who entered the site and frankly the site is very, very nice at first. I liked the site and withdrew the first withdrawal and everything was nice, but I lost my account, so I opened a new account later and collected money and withdrew, but surprisingly he told me that it was detained. I contacted the support team and spoke to him, but I did not benefit from anything. I contacted and opened two support tickets, but I did not understand anything and did not benefit. I swear that I did not defraud the site, but I did not know what happened to me. Please solve my problem.