@FNP
@FNP — Is this really how you treat customers? My mother turned 73 today. Since she lives alone in Jodhpur and I’m based in Dubai, I trusted FNP to help me make her birthday special. I placed a customised cake order three days in advance — delivery promised between 10 a.m. and 12 p.m. The cake did not arrive. No proactive communication. No warning. No explanation. I had to repeatedly chase your team myself. By the time I managed to get an update, my mother had left home to celebrate with her friends. I asked FNP to deliver the cake to her updated location so she could still receive it. The response? “It’s out of network.” So there was: ❌ A failed delivery ❌ No communication about the delay ❌ No meaningful attempt to fix the situation ❌ No supervisor or manager available to take ownership ❌ Absolutely no service recovery I understand that mistakes happen. What I cannot understand is how a company that claims to “make moments special” can show so little urgency when it has clearly ruined one. This wasn’t just a cake. It was a birthday gesture from a daughter living in another country, trying to make her mother feel special from afar. FNP, I want someone from senior management to look into order #7468774904 and tell me what went wrong — and why nobody thought it was important enough to actually fix it. @FNP — this is not customer service. This is a complete failure of service recovery.