The move was a major disaster
The move was a disaster. Bellhop was a partner of my apartment building so I thought they were vetted and professional. Unlike a reputable company with their own employees, they outsource to third parties at the cheapest rates. I paid for pre-packing and a move. One company pre-packed so poorly that the moving company that came the next day would not move all the items. I was out of the country but assured all would go smoothly. When I came back 10 days later, I had to hire another moving company to complete the move. Bellhop pre-packers or the movers broke many items and never used the wrapping paper, bubble wrap supplied. They wrapped my lamps, crystal and fragile items in my son’s Navy uniforms which were hung and pressed in the closet. Once home, I could only get AI bots on the phone. I sent photos of damaged items to them but was told by AI emails that I had no right to a claim as it was past the 5 day deadline to submit claims. I disputed the charge with my credit card company but BellHop said the move was satisfactory and complete. If it was, I would not have had to hire another moving company. So I paid two moving companies and never got reimbursed for damaged items. In addition, Bellhop’s AI threatened to file a report with a collection agency for the disputed amount which impacts my credit score. Worse moving experience I have ever had and Bellhop ignores any requests for a resolution or customer care solutions.