Extremely Disappointing Experience …
Extremely Disappointing Experience Loyal Customer Treated This Way? I have been ordering from this company since 2024, so I genuinely expected better treatment as a loyal customer. My order was not delivered, yet the delivery status was changed to “Delivered at 11:20 PM”. What is even more disappointing is the lack of proper customer support. I reached out through WhatsApp and email, but there was no meaningful assistance for two days. This order was specifically placed for the Rakhi occasion. By the time the company finally offered to resolve the issue by redelivering the same order, the occasion had already passed. At that point, redelivery completely defeats the purpose. To make sure the gift reached on time for Rakhi, I had to place the same order again and pay an additional charge for same-day delivery. So I ended up paying more because the original order was not delivered and was incorrectly marked as delivered. This is not just about one missed delivery. It is about customer service, accountability, and how a long-term customer is treated when something goes wrong. After ordering regularly since 2024, this experience has completely destroyed my trust in the company. A generic redelivery after the occasion is over is not a genuine solution. Unfortunately, after this experience, I will not be using this service again.